Refund policy

REFUND POLICY

Last updated: July 26, 2026

ORDER CANCELLATION BEFORE DISPATCH

You may request cancellation and a full refund within 24 hours after payment, provided the order has not yet been dispatched. Please contact us at moetomomi@163.com as soon as possible with your order number.

QUALITY ISSUES AND INCORRECT ITEMS

Please inspect your items promptly after delivery. If an item is damaged, defective, materially not as described, or you received the wrong item, contact us with your order number and clear photographs showing the issue.

After we review and confirm the issue, we will provide return instructions where a return is needed. Please do not send an item back before receiving return authorization. For a confirmed defective, damaged, incorrect, or non-conforming item, we will provide a prepaid return label or reimburse reasonable return postage. We will provide the remedy required by applicable law, which may include a replacement, refund, or reimbursement of reasonable return costs.

EUROPEAN UNION AND UNITED KINGDOM CONSUMERS

If you are a consumer in the European Union, European Economic Area, or United Kingdom and you purchased standard goods that are not made to your specifications or clearly personalised, you may have a legal right to cancel your distance-purchase contract within 14 days after you receive the goods.

To exercise this right, email moetomomi@163.com before the 14-day period ends with a clear statement that you wish to cancel, including your order number. You must send the goods back within 14 days after notifying us of cancellation. Unless the item is defective, damaged, incorrect, or otherwise non-conforming, you are responsible for return postage costs. You may handle and inspect the goods as you would in a shop, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

After we receive the returned goods or evidence that they have been sent back, whichever occurs first, we will issue the applicable refund using the original payment method. Where required by law, the refund includes the cost of standard delivery, but does not include additional cost resulting from your choice of a non-standard delivery method.

This statutory withdrawal right may not apply to goods genuinely made to your individual specifications or clearly personalised, subject to applicable law. Ordinary made-to-order processing of a standard product is not treated by us as a personalised-product exception.

OTHER CHANGE-OF-MIND REQUESTS

For customers outside the regions described above, we do not accept change-of-mind cancellations after dispatch except where applicable law requires otherwise.

CONTACT

Email: moetomomi@163.com
Trading name: Moe Tomomi Tiny
Legal business name: Qinhuangdao Zhiwei Infant and Child Products Trading Co., Ltd.

Nothing in this policy limits rights you may have under applicable consumer-protection laws.